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Customer Success Manager at Triple Whale 🐳 | JobVerse
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Customer Success Manager
Triple Whale 🐳
Remote
Website
LinkedIn
Customer Success Manager
Australia
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
SaaS
Communication
Sales
About this role
Role Overview
Take ownership of relationships with Enterprise clients and lead their program strategy
Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients
Revenue and renewal forecasting
Understand customers’ goals, and implementing tailored success plans
Drive executive level relationships, and identify opportunities to expand clients' suite of Triple Whale products
Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account
Work independently to deliver a “consultant” perspective in all client interactions
Develop and maintain a deep understanding of products and the broader marketing landscape
Lead and present at client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts and manage risk throughout the year
Lead discussions with clients to probe what new products they are interested in and what integrations they might need
Requirements
Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
Ability to thrive in a dynamic, fast paced startup environment
Superb written and verbal communication skills
Quick learner
Flexible, embraces change and new responsibilities
Excellent computer skills and tech savvy
Service-oriented, passionate about providing top notch service to our clients
Detail-oriented, capable of handling multiple responsibilities at once
Positive attitude, empathy, and high energy
Loves working on a team
Benefits
Equal opportunity employer
Commitment to creating an inclusive environment for all employees
Apply Now
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