Key skills
SaaSCommunicationSales
About this role
Role Overview
- Take ownership of relationships with Enterprise clients and lead their program strategy
- Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients
- Revenue and renewal forecasting
- Understand customers’ goals, and implementing tailored success plans
- Drive executive level relationships, and identify opportunities to expand clients' suite of Triple Whale products
- Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account
- Work independently to deliver a “consultant” perspective in all client interactions
- Develop and maintain a deep understanding of products and the broader marketing landscape
- Lead and present at client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts and manage risk throughout the year
- Lead discussions with clients to probe what new products they are interested in and what integrations they might need
Requirements
- Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
- Ability to thrive in a dynamic, fast paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible, embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top notch service to our clients
- Detail-oriented, capable of handling multiple responsibilities at once
- Positive attitude, empathy, and high energy
- Loves working on a team
Benefits
- Equal opportunity employer
- Commitment to creating an inclusive environment for all employees