Processor Ops Specialist II

Role Overview

• Serves as a liaison between Pathward and Processors for daily communications.
• Leads processor integrations and solution implementation to support Pathward products.
• Provides frontline support and issue remediation for external system applications.
• Issues and tracks performance to resolution.
• Oversees exception handling ensuring resolution of rejected records.
• Manages data quality alerts and investigates to identify root cause.
• Creates and implements data quality alerts to mitigate risks and support good quality of data.
• Queries and analyzes data to troubleshoot issues and identify scope.
• Presents and communicates findings from data analysis and recommends corrective action as needed.
• Creates and implements solutions to grow and develop oversight controls.
• Defines requirements on Engineering efforts and validates results in production.
• Proposes and implements solutions for complex data issues both independently and in collaboration with peers.
• Drives solution set across development teams to adhere to industry and regulatory changes.
• Leads the implementation of data reconciliation, monitoring and control processes.
• Establishes controls for SLA oversight in accordance with contractual agreements.
• Leads problem management and resolution, escalation of issues as necessary.
• Supports Engineering efforts as subject matter expert of third-party processor.
• Configures processor defined values according to business definitions to normalize data in Pathward processing environment.
• Serves on data governance or other business committees representing the perspectives and needs of the Processor Operations team.
• Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance.
• Develops strong working relationships with processors and internal business partners for optimal support and operation of Pathward products.
• Mentors and supports teammates in data quality and problem management efforts.
• Conducts periodic engagements with processors preparing agendas and document outcomes.
• Supports business projects as subject matter expert.
• Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews.
• Leads periodic reviews of departmental procedures and implementation of process improvement.
• Other duties as assigned

Requirements

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with bachelor's or equivalent.
• Attention to Detail
• Conceptual Thinking
• Conflict Resolution
• Data Gathering
• Decision Making
• Negotiating
• Planning and Organizing
• Problem Solving
• Project Management

Benefits

• health insurance
• 401(k) retirement benefits
• life insurance
• disability benefits
• paid time off