Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.

3–6 years of experience in customer facing technical role: Pre-sales Solutions Engineering, Sales Engineering, Technical Consulting preferably in SaaS, healthcare, or enterprise software
Experience leading and owning technical and workflow discovery sessions
Comfortable with ~ 25
50% travel for onsite customer engagements
Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side
Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings

In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!

Pre-sales Solutions Engineer

Key skills