Field Service Engineer

Role Overview

• End to End Project Delivery
• you’ll support projects from conception to commissioning, conducting site surveys, preparing scopes and bills of quantities, coordinating materials, and ensuring smooth installation delivery across commercial sites
• Installation and Commissioning
• you’ll carry out installations of AC and DC EV chargers in line with BS 7671 regulations, complete commissioning activities, produce documentation, and liaise directly with clients, OEMs, and contractors to ensure successful handover
• Maintenance and Fault Resolution
• you’ll execute both planned preventative maintenance and reactive repairs, diagnosing faults on AC and DC chargers, identifying root causes, and implementing durable technical solutions to maximise uptime
• On Site Troubleshooting and Support
• you’ll respond to service tickets, perform diagnostics using appropriate tools, and support rapid issue resolution across commercial locations nationwide
• Quality, Compliance and Reporting
• you’ll ensure all work adheres to electrical and safety regulations, follow QMS processes, conduct installation checks, produce snagging reports, and maintain accurate records using digital tools and CMMS systems
• Stakeholder Collaboration
• you’ll work closely with the Electrical Supervisor, Lead Field Engineer, helpdesk, and wider delivery teams, as well as directly with customers, maintaining clear communication and high service standards
• Continuous Improvement
• you’ll provide feedback on recurring technical issues, contributing to improvements across Pod’s products, systems, and delivery approach
• On Call Service Contribution
• As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers:
• Technical Support & Maintenance
• respond promptly to faults and breakdowns
• Customer Interaction
• communicate clearly with clients, providing real time updates
• Documentation & Reporting
• record incidents, repairs and parts used
• Compliance & Safety
• follow safety protocols, industry regulations and PPE requirements*
• Availability & Readiness
• maintain operational readiness when on the on call rota.

Requirements

• Core Qualifications:
• Level 3 NVQ or City and Guilds in Electrical Installation or equivalent
• 18th Edition IET Wiring Regulations, BS 7671
• ECS or CSCS Card
• Full UK driving licence
• Technical Expertise
• Strong experience in commercial or industrial electrical systems
• Ability to interpret electrical schematics, technical documentation, and fault codes
• Experience installing and maintaining AC and DC EV chargers
• Knowledge of charging protocols such as OCPP and Modbus
• Familiarity with network connectivity, cellular, and wireless systems
• Service and Delivery Mindset
• Ability to manage multiple priorities while delivering high value outcomes
• Strong attention to detail and commitment to safety and compliance
• Excellent written and verbal communication skills
• Confident engaging with stakeholders at all levels
• Ways of Working
• Proactive, organised, and solution focused
• Comfortable working independently and within a regional team
• Customer obsessed, with a focus on quality and experience
• Committed to maintaining high professional and ethical standards.

Benefits

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
• Podpoint Charger
• Discounted energy tariff (Pod Power or EDF Employee Programme)
• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme