Supervise and coordinate second-shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency.
Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience.
Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift.
Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals.

Minimum 5 years of Patient Access experience in a healthcare setting.
1–2 years of progressive leadership experience in a supervisory or lead role.
Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
Excellent communication, problem-solving, and organizational skills.
Ability to lead in a fast-paced environment and manage competing priorities.
Proficiency with patient access systems and Microsoft Office Suite.
Ability to be onsite at Baystate Health's facilities in Springfield, Massachusetts is required

Patient Access Supervisor

Key skills