Configure and support core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
Develop and maintain platform functionality using JavaScript, including: Business Rules, Client Scripts, Script Includes.
Design and implement automation using Flow Designer / Workflow Data Fabric, including approvals, notifications, and orchestration.
Configure and manage Access Control Lists to ensure proper security and data access.
Build, customize, and support Employee Service Center Portal components, including pages and portal widgets.
Support and maintain integrations using REST APIs, ServiceNow Spokes, and Service Graph Connectors ensuring secure and reliable data exchange with external systems.
Create and maintain reports, dashboards, and performance metrics to support operational visibility.
Manage update sets, perform testing, and support platform upgrades and patches.
Troubleshoot and resolve platform issues, providing tiered support as needed.
Maintain technical documentation, configuration standards, and best practices.
Collaborate within a small, agile team working across technical and operational groups to support end-to-end ServiceNow delivery.

At least 5 years of hands‑on experience administering the ServiceNow platform.
ServiceNow Certified System Administrator (CSA).
Additional ServiceNow certifications (ITSM, CMDB, ITOM, HRSD, etc.).
Experience supporting integrations and automation initiatives.
Familiarity with Agile or iterative delivery methodologies.
Strong proficiency in JavaScript within ServiceNow.
Demonstrated experience with: Business Rules, Client Scripts, Script Includes, Access Control Lists, Flow Designer / Workflow Data Fabric, REST APIs.
Solid understanding of ITIL fundamentals and ITSM best practices.
Experience with ServiceNow modules beyond ITSM such as ITAM and/or BCM.
Ability to work independently, demonstrating ownership of responsibilities and deliverables.
Must have a results-driven focus, with the resolve and urgency to accomplish specific goals.
Ability to work under pressure and handle multiple, shifting priorities.

ServiceNow Administrator

Key skills