Quality Assurance Analyst

Role Overview

• Perform quality reviews in the business unit being supported (e.g. Finance/Human Resources/IT), including risk assessment, QA check and independent root cause analysis.
• Assist with process improvement initiatives; drive individual projects in either process end-to-end review or process automation.
• Awareness and understanding of OE Strategy
• Understanding of continuous improvement project pipeline and the priorities agreed with the business
• QA checks in line with appropriate audit standards
• Active contribution ensuring quality audit processes are leading to the implementation of best practice in the process area (i.e.: Finance, HR...)
• End-to-end process review or process automation projects are documented and managed as per company guidelines and policies (including governance and sign off processes)
• Build and maintain effective ongoing working relationships with management and staff of the areas of assigned work, to understand their needs during the assignment process
• Assist with reviewing reliability and integrity of financial, operating and management information
• Evaluate compliance with Acts, policies and procedures
• Identify issues and provide recommendations in the area of assigned work that are relevant, commercial and sound
• Provide and ensure the delivery of high quality customer service
• Participate in process / performance review meetings or calls
• Lead RCA and Calibration session with stakeholders
• Adhere to company templates, build new tools (trackers and templates) in accordance with the company policy

Requirements

• Bachelor's Degree or equivalent combination of education and work experience
• 2 years relevant experience
• Well-developed analytical skills and data analysis
• Excellent use of desktop data applications, mainly Excel, PowerPoint and Visio
• Ability to work independently, with limited guidance; Problem solving skills
• Good verbal and written communication skills
• Attention to details
• Fundamental knowledge of quality auditing standards, governance frameworks and risk assessment practices and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions.
• Awareness of Quality tools and techniques
• Fundamental knowledge of Operational Excellence tools (SIPOCs, HLPM...)
• Business process knowledge in business unit being supported (e.g. Finance/ Human Resources/ IT)
• Bachelor’s degree on any Finance, Accounting, Human Resources and related courses to the business being supported an advantage
• Certified Human Resources Professional an advantage

Benefits

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference.
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices