Assisting Community Health Options Members by responding to phone, mail, and/or email inquiries accurately
Resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach
Facilitating comprehensive first call resolution for Members through exceptional customer service
Providing navigational support for Community Health Options health insurance processes and online web systems
Supporting health care providers, insurance agents and brokers using a customer-focused model
Fostering and maintaining close working relationships with all clients and taking a proactive, problem-solving approach

Strong commitment to high level customer service
Previous experience working with health insurance or a health care environment is preferred
One-year practical work experience in a call center or equivalent customer service environment
High school diploma, general education degree or equivalent
Able to analyze and interpret verbal and written instructions
Ability to effectively present information in a clear and concise manner
Ability to type quickly, efficiently, and accurately
Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills
Ability to incorporate feedback to further professional development
Must be able to work in a fast-paced environment and adapt to change
Strong verbal and written communication skills
Ability to work as part of a goal-oriented team
Knowledge of Microsoft Office products

Member Service Associate

Key skills