Key skills
Communication
About this role
Role Overview
- Respond to incoming calls from individuals and businesses during FEMA surge disaster activity
- Perform data entry accurately while handling calls
- Provide applicable referrals and address follow-up questions from survivors
- Complete SOSi provided training for necessary certificates",
Requirements
- Must be a US Citizen or Legal Permanent Resident
- Must be a resident of the US or one of its territories
- Successfully pass the DHS Employment Eligibility Verification (E-Verify) program
- Pass a USG Background Check
- Fluent in both English and Spanish
- 1-2 years of related job experience
- Basic data entry skills
- Strong written and verbal communication skills
- Ability to work independently or within a team
Benefits
- Day Zero Training provided
- Customer Registration Intake Training provided
- Helpline Training provided
- Strong internet connection required
- Work from home flexible