LMS Administrator

Role Overview

• Install, configure, and maintain the LMS platform in alignment with organisational learning objectives.
• Customise the LMS interface, branding, settings, and functionality according to business requirements.
• Manage system upgrades, patches, and security measures to maintain platform stability and data integrity.
• Integrate the LMS with internal systems, including HRIS, CRM, and single sign-on solutions.
• Implement and maintain Learning Tools Interoperability (LTI) standards to support content sharing and communication with external learning platforms.
• Configure and manage e-commerce functionality, including payment gateway setup, integration, and troubleshooting for course monetisation.
• Upload, organise, and maintain courses, modules, quizzes, assessments, and other learning materials.
• Categorise and tag learning content accurately and ensure it is accessible to the appropriate users.
• Ensure learning content complies with SCORM and xAPI standards.
• Execute approved templates for defined learning paths.
• Create and manage user accounts, roles, permissions, registrations, enrolments, and deactivations.
• Support user onboarding and offboarding and assign appropriate access levels to learners, instructors, and managers.
• Set up and manage multiple LMS branches or tenants for different organisational units, regional offices, or external clients.
• Provide first-line technical support to learners, instructors, and administrators for login, course access, and other platform-related issues.
• Diagnose and resolve technical problems and escalate complex issues to vendors or internal IT teams when required.
• Create and maintain user guides, FAQs, and other LMS support documentation.
• Generate and analyse reports covering learner progress, course completion, engagement, and training effectiveness.
• Develop customised reports based on business and stakeholder requirements.
• Implement and monitor security measures to protect sensitive user and learning data.
• Maintain audit trails and accurate records of learning activities.
• Communicate system updates, incidents, and changes clearly to relevant stakeholders.
• Gather user feedback, identify improvement opportunities, and implement platform enhancements.
• Stay informed about emerging e-learning technologies, LMS features, and instructional design best practices.

Requirements

• Proven experience in LMS administration, configuration, or technical support.
• Practical knowledge of LMS user management, course administration, roles, permissions, and enrolment processes.
• Experience managing digital learning content, courses, quizzes, assessments, and learning paths.
• Good understanding of SCORM, xAPI, and LTI standards.
• Familiarity with system integrations, including HRIS, CRM, SSO, APIs, and third-party learning platforms.
• Experience creating LMS reports and analysing learner progress, completion, and engagement data.
• Strong technical troubleshooting and problem-solving skills.
• Understanding of user data protection, system security, audit trails, and access controls.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and communicate effectively with technical and non-technical stakeholders.
• Strong written and verbal communication skills in English.

Benefits

• Competitive salary and attractive financial package.
• Social and medical insurance.
• Hybrid working conditions and flexible working arrangements where applicable.
• Opportunities for professional development and career progression within a global organisation.