O2C Process Analyst

Role Overview

• Work with Billing Transformation, Finance Operations teams and Business Analysts to capture and document current and future-state processes across the O2C lifecycle (billing, invoicing, collections, cash application, revenue operations).
• Produce clear, accurate as-is and to-be process maps, supported by written process narratives, decision trees and data flow diagrams.
• Build and maintain a centralised process register, ensuring all documented processes are version-controlled, consistently formatted and easy to navigate.
• Conduct structured interviews and workshops with Finance SMEs to extract process knowledge and validate documentation accuracy.
• Ensure documentation reflects operational reality, not just theoretical design.
• Translate documented processes into engaging, accessible end-user training materials, including guides, quick reference cards, e-learning content and walkthrough documents.
• Build and maintain a training repository that serves as a single source of truth for Finance Operations colleagues.
• Work with Global Team Leads and Managers to identify training gaps and prioritise content accordingly.
• Deliver training sessions to end users where required, ensuring colleagues understand process changes and can apply them confidently in their day-to-day roles.
• Gather feedback from trainees and iterate on materials to improve clarity and usability.
• Build trusted working relationships with Finance SMEs, Billing, Credit & Collections, Commercial and Operations teams and Transformation Project Teams.
• Communicate progress on documentation and training deliverables clearly and consistently.
• Act as the custodian of process and training knowledge throughout the engagement, ensuring nothing is lost as the broader transformation programme progresses.

Requirements

• 3–5 years of experience in a process documentation, training design or operational improvement role.
• A proven track record of producing high-quality process maps, process registers and end-user training materials — these are the core outputs of this role.
• Strong working knowledge of O2C or Finance Operations processes is essential.
• Excellent written communication skills — the ability to translate complex processes into plain, accessible language is essential.
• Experience building and managing a training repository or knowledge base.
• Confident facilitator, able to run workshops and interviews with Finance stakeholders at all levels.
• Proficiency in documentation and process mapping tools (e.g. Visio, Lucidchart, Confluence or equivalent) essential.
• Experience with e-learning authoring tools (e.g. Articulate, Rise or equivalent) and use of AI is desirable.
• Lean Six Sigma qualification is desirable but not essential.

Benefits

• Flexible working hours
• Professional development opportunities