Oversee all aspects of the ship's human resources operations
Develop, implement, and communicate HR strategies, policies, and procedures
Coordinate and facilitate training and development programs
Oversee personnel administration tasks, including crew contracts and payroll processing
Manage crew welfare programs
Implement performance management processes
Act as a mediator and advisor in resolving crew conflicts
Ensure compliance with maritime labor regulations and laws
Develop and execute crew engagement initiatives
Prepare and manage the HR department budget
Prepare HR reports and metrics for senior management
Identify opportunities for process improvements
Oversee administrative functions and maintain records
Ensure compliance with ship safety protocols and emergency procedures
Foster communication and collaboration with other vessel departments

A minimum of 5-years’ experience in a leadership Human Resources role, preferably in a luxury ship and/ or luxury hotel setting
Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic and/or additional languages is a plus
Experience in other cruise companies, in cruise vessels of similar size (15000 GT/3400 pax) is a plus
Proven leadership and supervisory skills, with the ability to motivate and develop a team
Strong organizational and multitasking abilities with exceptional attention to detail with a focus on HR standards
In-depth knowledge of labour laws, regulations, and maritime labour conventions
Proficiency in HR software and systems for personnel administration
Excellent problem-solving skills and the ability to handle crew complaints and concerns with professionalism and empathy
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays
Understanding of shipboard safety and security protocols and the ability to ensure compliance.

Crew welfare programs and initiatives to enhance crew satisfaction and well-being
Training and development programs to enhance crew skills and knowledge
Performance management processes and appraisals
Employee relations support

Human Resources Manager

Key skills