Provide Tier I and II support and troubleshooting, serves as Tier III reach back.
Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.
Recommend systems modifications to reduce current and future user problems, and provide support in maintenance of business continuity, disaster recovery program and support LAN/WAN/PC/Server-related security program.
Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.
Support Refresh of PC Hardware by deploying new computer equipment to MTF staff.
Assist regional Tier III teams with installation, troubleshooting, and problem resolution.
Maintain library of current scripts, software media, and licenses.
Provide support in network upgrade and expansion as needed.
Assist Tier III teams in applying software updates, security patches and DISA STIGs, and with mitigating vulnerabilities.
Engage in cross-team collaboration, as needed.

Excellent level of organization and the ability to understand complicated logistical information and high attention to detail.
A High School Diploma.
Security + and minimum one year experience as a Help Desk Specialist.
Active Secret Clearance
Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint.
Superior verbal and written communication skills.
Ability to multi-task, compromise, and solve problems.
Excellent time management and ability to meet deadlines.

medical, dental, and vision insurance
a 401(k) program with employer match
paid vacation and sick leave
employer-paid basic life and AD&D insurance
an Employee Assistance Program
flexible work environment
several voluntary benefits including critical illness coverage, accident insurance, identity theft coverage, pet insurance

Help Desk Technician

Key skills