Senior Customer Excellence Account Specialist

Role Overview

• Supervise establishment of customer contracts
• Oversee customer communication and documentation
• Supports Specialist by managing weekly position reports and providing updates to the Sales team
• Assists team with forecast implementation and coordination with the DMP Team
• Supports forecast planning
• Review proposed purchases based on customer usage and contract parameters and requirements
• Assist and review costing updates with Specialist and/or Sales
• Manage internal and external databases including customer portals
• Provide strong organizational, analytical, and time-management skills
• Communicate effectively with internal teams and external partners
• Work independently and collaboratively in a fast-paced environment
• Develop and enhance processes to improve team efficiency
• Lead, train, mentor, and supervise Customer Excellence Specialists and Analysts
• Serve as the primary liaison between customers and Sales Managers

Requirements

• 5+ years of Customer/Sales Support experience, including supervisory duties
• Bachelor's degree
• Experience in Infor M3 a plus
• Experience in Salesforce a plus
• Food industry experience is preferred
• Demonstrate advanced proficiency in MS Office, especially Excel.

Benefits

• Medical, dental and vision insurance
• Company-paid life, accident and long-term disability insurance
• Flexible spending accounts
• Competitive pay
• Annual bonus opportunity
• Matching 401(k) with immediate vesting upon enrollment
• Generous employee referral program
• Online training courses
• Virtual and classroom development experiences
• Education assistance program
• Paid-time off
• Parental leave
• Flexible work schedules (subject to your location and role)
• Employee engagement and recognition programs
• Wellness, philanthropic and DE&I initiatives
• Company-sponsored celebrations
• Team building events