Cash Application Specialist

Role Overview

• Perform daily cash application research and support cash inflow management activities.
• Conduct research on payment inquiry requests submitted by other departments, reviewing supporting documentation and identifying required next steps.
• Investigate aged and complex items on the unapplied cash dashboard, focusing on older payments requiring deeper review and resolution.
• Assist with resolving unapplied, misapplied, or unidentified payments using multiple internal systems and tools.
• Maintain accurate documentation of findings, updates, and resolution actions related to payment inquiries.
• Manage and distribute email communications related to cash application and payment research.
• Utilize a cash application dashboard daily to track, prioritize, and resolve open items.
• Collaborate closely with the Cash Application team to ensure timely and accurate resolution of inquiries.
• Demonstrate strong time management, follow-up, and responsiveness to meet service-level expectations in a fast-paced environment.

Requirements

• Prior office or administrative experience in a finance, accounting, or operations environment preferred.
• Strong proficiency in Excel (VLOOKUPs and Pivot Tables).
• Strong Excel skills and comfort working with data, dashboards, and multiple systems.
• Quick learner with the ability to navigate new tools and processes efficiently.
• Detail-oriented with a strong focus on accuracy and organization.
• Strong written communication skills and professional email etiquette.
• Proactive, reliable, and comfortable working in a fast-paced, deadline-driven environment.