International Admissions Representative

Role Overview

• Serve as the primary point of contact for prospective international students
• Engage prospective international students via phone, email, and other digital communication channels promptly and professionally.
• Build and maintain strong relationships with prospects, understanding their goals and guiding them through the opportunities offered by ORUs online programs.
• Evaluate prospect interest levels and identify high-yield candidates for focused recruitment efforts.
• Achieve daily, weekly, and monthly recruitment goals as assigned by the supervisor.
• Provide clear and personalized guidance to prospective students and their families regarding online academic programs, degree requirements, and application processes.
• Maintain ongoing communication with assigned applicants, updating them on admissions status, acceptance notifications, and next steps.
• Ensure applicants are well-informed and supported throughout the admissions journey.
• Respond to inquiries from prospective students regarding admissions, acceptance, and special circumstances.
• Identify and resolve issues that may impede application completion or enrollment.
• Provide personalized support for unique cases requiring follow-up or specialized solutions.
• Develop and maintain excellent working relationships with ORU departments that also provide service to online learners, maintaining open lines of communication and fostering an atmosphere of continuous improvement.
• Utilize Salesforce, ORUs CRM system, to track and record interactions with students.
• Represent ORUs online programs at university events, conferences, virtual fairs, and other recruitment opportunities.
• Participate in recruitment initiatives and other special projects as assigned by the supervisor.

Requirements

• Bachelors degree required, Masters degree preferred
• Two (2) years of related work experience in consultative sales, marketing, customer service or related field required.
• Strong communication and interpersonal skills, with the ability to connect with diverse international audiences.
• Experience in student recruitment, admissions counseling, or related fields preferred.
• Ability to manage multiple tasks, meet deadlines, and work independently in a digital environment.
• Cultural awareness and sensitivity in supporting international students.
• Proficiency in CRM systems and online communication tools is a plus.

Benefits

• Equal Employment Opportunity: Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.