Provides outstanding service to customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation
Engages customers to ensure understanding of the issues and provide accurate and efficient responses
Answers or places calls to customers to learn about and/or address their needs
Responds efficiently and accurately to customers, explaining possible solutions
Engages in active listening with customers, confirming or clarifying information
Builds instant rapport with customers and relationships with call center team members
Utilizes job-specific software, databases, scripts, and tools appropriately
Understands and strives to meet or exceed call center metrics while providing excellent customer service
Assesses customer needs and makes sales recommendations
Participates in training to expand knowledge of company, products and services.

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred
Outstanding relationship management skills
Excellent listening, communication and problem solving skills
Ability to identify and develop sales opportunities
Demonstrated proficiency with Microsoft Office
Typing proficient and working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Customer Care Representative

Key skills