Build and maintain strong relationships with clients, ensuring their needs are met efficiently
Connect clients with appropriate services and supports, managing their journey from start to finish
Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries
Prioritise tasks effectively to manage your caseload and meet KPIs

Proven experience in customer service, a call centre environment and/or medical reception environments
Strong administrative and outstanding customer service skills are essential
Strong ability to build rapport and maintain positive, trust-based relationships with clients, families, and internal stakeholders
Strong organisational skills with the ability to prioritise tasks effectively
Proficient in Microsoft suite and experience with CRM systems like Salesforce is desirable
Experience working towards and achieving KPIs
Demonstrate empathy, compassion and a genuine commitment to putting clients first in every interaction
Ability to work independently and collaboratively within a team

Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working
12 weeks paid parental leave and 2 weeks paid partner leave
3 additional leave days each year (conditions apply)
$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Client Services Consultant

Key skills