Voice Backend Software Engineer, Node.js, Java

Role Overview

• Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
• Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
• Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
• Develop and maintain components for real-time communication, including SIP signaling and RTP streaming.
• Explore and implement solutions for audio/video media processing and integration within the contact center environment.
• Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
• Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
• Diagnose and resolve complex production issues, providing timely and effective solutions.
• Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.

Requirements

• Minimum of 5 years' experience in developing backend services and APIs using Node.js & Java.
• Experience with contact center voice technology & contact center platforms will be a major advantage.
• Java: strong proficiency in Java development for backend applications.
• Linux: Deep understanding of the Linux operating system and its ecosystem for development and deployment.
• Database Proficiency: Relational Database Principles: Must possess a strong foundational knowledge of relational database principles, including data modeling, normalization, ACID properties, and transaction management.
• SQL: Proficient in writing complex and optimized SQL queries.
• PostgreSQL: Physical Design: Proven experience in designing and optimizing PostgreSQL physical schemas for high-throughput and low-latency applications.
• Real-time Communication Protocols: SIP Signaling: Hands-on experience with Session Initiation Protocol (SIP) for signaling in voice and video calls.
• RTP Streaming: Experience with Real-time Transport Protocol (RTP) for audio and video data streaming.
• Media Technologies: Familiarity with other applications and technologies related to audio/video media processing and streaming.
• Contact Center Domain Expertise: Experience in developing software specifically for contact center environments.
• Familiarity with major contact center platforms such as 'Genesys, Cisco', or similar.
• Cloud Technologies: Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Microservices Architecture: Experience designing and building microservices.
• Monitoring & Logging: Familiarity with monitoring and logging tools (e.g., ELK stack (preferable), Prometheus, Grafana).

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• Google Cloud Platform
• Grafana
• Java
• JavaScript
• Kubernetes
• Linux
• Microservices
• Node.js
• Postgres
• Prometheus
• SQL

Benefits

• All your information will be kept confidential according to EEO guidelines.
• EEOC and Veteran Documentation