Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees.
Holding space for learners to get one-on-one assistance and answers to questions not addressed during class.
Creating and customizing employee training content.
Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.
Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback.
Designing engaging, interactive, and sound andragogical training programs.

2+ years supporting users in enterprise environments working with Microsoft business applications.
In-depth knowledge and hands-on experience including the following: Microsoft 365
SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook.
Microsoft Power Platform
Power Apps, Power Automate, and Power BI.
2+ years designing and delivering software training aligned to large-scale digital transformation.
Excellent presentation, communication, and facilitation skills across diverse audiences.
Ability to simplify complex concepts and engage participants.
Demonstrates confidence delivering live demos and answering most questions immediately.
Strong instructional design and curriculum development skills.
Desirable certifications: Microsoft Certified Trainer (MCT), Microsoft 365 Certified: Teamwork Administrator Associate, Microsoft Office Specialist (MOS): Expert, Microsoft Office Specialist (MOS): Master.

Training Professional

Key skills