Supervisor

Role Overview

• Contribute to building and shaping the culture of the agency, holding agency leadership teams accountable for taking action to prove we are a work in progress.
• Break the definition of what it is to be an “account person” by bringing value, thinking, and partnership to every department across the agency.
• Manage client relationships and satisfaction, being a positive and proactive force on the team, and leading with accountability and honesty at all times.
• Seek to intimately understand every aspect of your clients’ businesses and categories, including their individual goals and initiatives, and helping shape short-term and long-term priorities.
• Proactively bring strategic thinking to the table, including initiatives that continually pay-off a brand’s Why through action, defining key brand goals and objectives, and seeking to enhance every aspect of their business as if it were your own.
• Be accountable for the profitability of the accounts you lead, treating every dollar, whether client or agency, as if it was your own.
• Build strong, trusting relationships that are both professional and personal, including all your clients and team members from junior to C-level.
• Hold the core principles and aspects of the agency, brands, and projects you lead dear, pushing strategically and boldly to ensure they remain intact, while making key pivots that advance each initiative to the finish line.
• Work directly with account leadership to ensure they’re up-to-speed on all account initiatives/health/status/issues, and that workflow is optimized across all projects.
• Manage internal resources across all departments to ensure efficiency and to maintain momentum, and developing new processes to make things more efficient.
• Help with agency initiatives and new business activities.

Requirements

• Video production experience managing all aspects from bid to ship.
• Interactive experience building Websites and working on large scale eCommerce platforms.
• Ability to work collaboratively with team members.
• Meticulous attention to detail.
• Comfortable asking questions when needed.

Benefits

• Comprehensive medical, dental, vision, short-term disability (STD), voluntary long-term disability (LTD), and voluntary life/AD&D.
• 3% 401k contribution.
• “Unlimited” paid time off (PTO) for vacation days.
• 27 paid days off, which includes 16 holidays, a 1-week agency closure in July, and a 2-week agency closure in December.
• 2 weeks fully remote per year.
• Discretionary annual bonus.
• Each employee receives a $1,500 personal training credit annually, known as the WIP Fund, to allow for personal or professional growth in specific interest or passion areas.