Seeking a skilled and detail-oriented Cisco VoIP telecommunications analyst to design, implement, maintain, and support enterprise voice and unified communications systems
Work closely with network, security, and infrastructure teams to ensure reliable and secure voice communications across the organization
Perform and test routine system backups and restores
Educate employees on the proper use of information technology resources
Resolve and document issues via the IT support ticket tracking system and Help Desk calls
Escalate when necessary
Monitor information technology license compliance and report potential violations to supervisor
Deliver exceptional customer service consistently to every customer

BS degree or equivalent work experience in a related technical field
Must have 2-4 years of hands-on experience in network support or a closely related area
Design, configure, deploy, and maintain Cisco VoIP and Unified Communications systems
Administer, troubleshoot, and support CUCM, Cisco Unity Connection, UCCX, Cisco IM & Presence, and Cisco Expressway
Configure and troubleshoot protocols (SIP, SCCP, H.323) and voice gateways
Manage complex dial plans, route patterns, partitions, CSS, and call routing
Monitor infrastructure performance, troubleshoot call quality issues to ensure a seamless user experience
Create and maintain technical documentation, network diagrams, and operational procedures
Provides hands-on technical support and guidance to end-users
Proven experience with data/telecommunications equipment, business productivity applications, and a strong history of continued education/learning

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility

IT Telecommunications Analyst

Key skills