Bi-Lingual Call Center Associate

Role Overview

• Provide high quality telephone contact and assistance for clients regarding PPM services, payment options, insurances, hours, locations, and other inquiries.
• Focus on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards.
• Assist in identifying issues and trends and make recommendations to help improve overall customer service experience.

Requirements

• High school diploma or equivalent required.
• One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required.
• Ability to read, write, and speak English fluently required.
• Ability to read, write, and speak Spanish fluently required.
• Experience working in Epic is highly preferred.

Benefits

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.