Represent the customer experience department with all work output and communications.
Support customer experience-related platforms, programs, projects, and initiatives.
Maintain and provide administrative support for the Feedback Management platform, including data management, survey creation and modifications, as well as enhancements.
Engage with key stakeholders across the organization to gather meaningful insights from internal and external customers.
Provide administrative and data collection support for the Customer Experience team.
Participate in department and cross-department projects and initiatives that enhance the overall customer journey.

Bachelor’s Degree in Marketing, Data Analytics, Business Administration, or related field preferred.
Previous customer experience or consumer insights related role within a marketing, consulting or research function desired.
Experience working with a survey programming/feedback management platform and other customer experience related tools highly desired.
Experience with Listing management platforms troubleshooting & maintenance (Google Business Profile, Birdeye, or Apple Business Connect).
Strong work ethic and the ability to work with little direction.
Ability to effectively collaborate, partner, build relationships, empathize, influence, and persuade across the organization.

Customer Experience Support Specialist

Key skills