Regional Resuscitation Program Specialist

Role Overview

• Play a critical role in bringing knowledge of network and programs to advance relationships and deepen engagement with diverse network of instructors, training institutions/organizations and other stakeholders
• Support Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada
• Manage relationships with instructors and partners, ensuring program quality and compliance, and helping grow and strengthen the network
• Use data, reporting, and stakeholder feedback to monitor performance, inform decisions, and support continuous improvement
• Collaborate with internal teams to ensure open dialog and an exchange of information takes place and act as a liaison between the training network and the team
• Uphold guidelines by enforcing compliance with policies and standards and may represent Heart & Stroke at provincial meetings, events, conferences and other activities as appropriate
• Build and maintain strong, effective relationships with regional partners to ensure successful adoption, delivery, and sustainability of resuscitation programs
• Identify business development opportunities with new and existing regional partners
• Deepen understanding of constituents through effective research & documentation to identify, track and quantify new opportunities
• Receive, assess, document, and support resolution of program quality issues, complaints, and escalations through the Resuscitation Support Centre
• Actively steward high value and high-performing instructors and organizations within market segments to support engagement, advocacy, and retention

Requirements

• Degree, diploma or certificate program in business, health science or a related field
• An equivalent combination of education and experience will be considered
• Certificate/training in adult education an asset
• 3+ years experience in project/program management, relationship management, customer service or business development/ corporate sales
• Heart & Stroke Instructor certification and/or other agency instructional experience an asset
• Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset
• Experience working in the health care field would be an asset
• Experience in the not-for-profit sector would be an asset
• A professional and exceptional customer first and first call resolution approach
• Exceptional organizational skills and strong attention to detail
• Demonstrated high level of initiative, resourcefulness and ability to self-direct with minimal supervision
• Ability to effectively promote opportunities and partnerships
• High level of ownership and accountability to goals, teamwork and following best practices
• Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner
• Strong internal collaboration experience in matrixed, remote teams.
• Ability to influence without authority and demonstrate comfort operating in evolving or ambiguous environments
• Experience navigating challenging or sensitive stakeholder conversations
• Demonstrated judgment and critical thinking in applying standards, assessing risk, and resolving issues
• Risk identification and mitigation (quality, compliance, reputational)
• Prioritization of tasks across competing regional demands
• Demonstrated working knowledge and skill in the Microsoft Office Suite
• Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions
• Continuous improvement mindset
• Comfort using digital and AI‑enabled tools to improve efficiency and quality of work outputs
• Understanding of provincial and national health systems, an asset
• Knowledge of basic medical terminology and life support equipment, an asset
• French/English bilingual, an asset

Benefits

• Generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1
• Competitive health, medical, dental and vision benefits
• Life insurance
• Disability benefits
• Employee assistance program (EAP)
• Defined contribution pension plan with employer matching
• Flexible hybrid working model
• Reimbursement for mobile phones and home office setup
• Opportunities for professional development