Technical Trainer – Electrical, Switchgear

Role Overview

• Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences.
• Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting.
• Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements.
• Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems.
• Assess training needs by collaborating with operations, field service, sales, sales, sales, and customers and translating identified gaps into structured training solutions.
• Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods.
• Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules.
• Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles.
• Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations.
• Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.

Requirements

• Bachelor’s degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems.
• 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment.
• Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding).
• Demonstrated experience designing and delivering technical training, with the ability to adapt content for technicians, engineers, and non-technical stakeholders.
• Excellent communication, facilitation, and presentation skills, with a focus on clarity, engagement, and safety.​
• Proficiency with common training tools and productivity software (e.g., PowerPoint, LMS platforms, virtual meeting tools).
• Preferred: Experience in OEM manufacturing or data center/utility/industrial environments; relevant certifications (e.g., NETA, NICET, or similar) are a plus.

Benefits

• Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.