Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
Identify, troubleshoot, and resolve application defects and performance issues.
Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
Develop and maintain test plans, test cases, and test scripts.
Support ServiceNow upgrade testing and ensure compatibility with new releases.
Perform root cause analysis and implement corrective actions for recurring issues.
Ensure adherence to ServiceNow development best practices and governance standards.
Prepare technical documentation and provide knowledge transfer to support teams.

Bachelor's degree in Computer Science, Information Technology, or a related field.
4+ years of hands-on experience in ServiceNow development and administration.
Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
Experience with ServiceNow upgrades and release testing.
Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
Familiarity with Agile/Scrum methodologies.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
Experience with ITSM, ITOM, HRSD, or CSM modules.
Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
Previous experience in large-scale ServiceNow implementation or transformation projects.

ServiceNow Developer – Remediation & Testing

Key skills