About this role

Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation
Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)
Design the migration approach — clone-based lift, upgrade alignment, or phased rollout
Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity
Audit and remediate custom scripts, flows, and integrations pre-migration
Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes
Execute UAT support, regression testing, and hypercare post-go-live
Produce migration runbooks, risk registers, and cutover plans

5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud)
Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths
Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)
Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)
Integration experience: REST, SOAP, LDAP, SSO/SAML
Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules Nice to Have
CSA or CIS certification
Experience with ServiceNow Health Scan and ATF (Automated Test Framework)
Prior work in KSA/GCC enterprise environments

ServiceNow Cloud Migration Lead – Senior Consultant, Platform Engineering

Key skills