Provide excellent customer service by way of many different channels including email, phone and live chat
Work to resolve technical problems reported by customers via phone (inbound and outbound), email and live chat
Provide exceptional customer service in a responsive, resourceful, and friendly manner
Answer questions related to Gaggle products by working extensively within the G Suite and Office365 applications
Analyze and review customer system setup to ensure accuracy
Educate customers on their particular Gaggle services and resources
Work with assigned customers to implement services and to provide ongoing support

Minimum of 1 year customer service and other relevant experience
Proven experience demonstrating a customer-first attitude and be service-oriented, friendly, and possess a positive attitude
Strong problem solving skills and the desire to dig deep to analyze customer issues, solve problems, and document the details in our records
Excellent communication skills, both written and verbal
Ability to work a full time position with flexibility to cover all hours of customer needs
Preferred: College Degree or equivalent experience
Preferred: Experience using G Suite and/or Office365 by way of the administration tools
Preferred: Knowledge of CRM and help desk solutions such as Salesforce Service Cloud.
Previous software experience

PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
Dental insurance (including orthodontia) through Guardian
Vision insurance through BCBS/EyeMed
HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
401(k) plan with immediate vesting and a 4% company contribution with each paycheck
Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
Flexible PTO
Generous, 100% to 70% paid leave plans, up to 90 days
Pet Insurance Discount Program

Support Representative

Key skills