Perform hands-on configuration of the platform according to documented specifications and member requirements.
Own the critical operational steps for bringing new members live, including managing and executing necessary tasks like member file uploads and full onboarding setup within the system.
Provide essential support during User Acceptance Testing phases. This involves preparing test environments, assisting members with test execution, documenting feedback, and ensuring all configurations meet quality standards before go-live.
Act as the technical liaison for basic integration setup. You will assist with troubleshooting configuration-related aspects of integrations and provide operational support that bridges the gap between the member and our engineering teams.

Proven experience in technical implementation, system administration, or platform configuration.
A high level of attention to detail and a commitment to process adherence and quality assurance
Proficiency in handling data imports/uploads and working with structured data formats (e.g., CSV, XML)
Familiarity with common UAT processes and the ability to guide users through testing phases
Strong communication and documentation skills for working with both internal teams and external members
Minimum Technical and Work Environment Requirements:
Internet Connection:
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps.
Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
A minimum of 8 GB RAM.
Backup Device:
Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
Peripherals and Workspace: A smartphone for communication and verification purposes.

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Configuration and Technical Setup Specialist

Key skills