Logistics Support Associate

Role Overview

• Responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts.
• Interprets information and provides direction based on Pella’s shipping systems.
• Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers.
• This position requires excellent interpersonal, written, and verbal communication skills.
• Problem-solving skills are a must.
• The role involves using independent judgement with limited guidance or supervision.
• Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.

Requirements

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written English language skills are required as well as excellent customer service skills.
• Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals.
• Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
• Must display excellent phone and email etiquette.
• Must be able to demonstrate appropriate attitude for the situation when interacting with customers or coworkers.
• Ability to work with and apply general mathematical concepts such as fractions, percentages, ratios, and proportions to practical and customer service situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate critical thinking to solve problems and seasoned judgment when handling escalated issues with consignees/customers/vendor partners (external communication).
• Ability to navigate on web-based applications.
• Will be expected to develop proficiency in Pella proprietary software including Outlook and Microsoft Teams.
• Moderate typing skills are required.
• Ability to multi-task on computers in conjunction with typing and comprehending information simultaneously.

Benefits

• Advancement opportunities exist within this position.
• Demonstrated, strong performance with the desire to grow within the customer service team are taken into consideration for these advancement opportunities.