Review pension and recurring payments to ensure timely and accurate processing
Monitor daily transaction workflows and confirm all payments are completed within required timelines
Establish, maintain, and update operational procedures and documentation
Develop and implement quality control processes for onshore operations teams
Perform quality assurance reviews and provide feedback to processors
Serve as a senior support resource for processors, resolving complex issues and questions
Respond to internal and external inquiries related to payment processing and status updates
Participate in cross-functional meetings to address operational performance and improvements
Identify and implement enhanced controls and automation opportunities
Track exceptions and ensure issues are resolved through full lifecycle management

Experience in financial services operations, with emphasis on payment or transaction processing
Hands-on experience with pension or recurring payment processing workflows
Strong knowledge of operational controls, quality assurance, and risk mitigation practices
Excellent written and verbal communication skills with ability to support internal and external stakeholders
Strong organizational and prioritization skills in high-volume environments
High attention to detail with demonstrated accuracy in transaction processing
Ability to analyze workflows, identify gaps, and drive process improvements
Proficiency with payment processing systems or similar operational platforms

Associate Specialist, BPS Operations Processing

Key skills