Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team
Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates
Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution)
Maintain total site marketing penetration standards set by management
Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report
Prepare daily and weekly status reports to be submitted in a timely manner for corporate deadlines
Prepare additional reports deemed necessary by management
Coordinate with In-House and Front Line sales management regarding tour seats available and potential tour flow
Maintain copies of invitations and daily tour manifests for reference purposes
Resolve issues pertaining to tour statuses, bookings, coding, etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Other duties as assigned

High School Diploma, GED, or equivalent
Two (2) years marketing experience required, primarily in vacation ownership industry
Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to recruit, train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
Demonstrated problem solving ability
Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure
speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Assistant Marketing Manager

Key skills