To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals.
Designs courseware including script writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning.
Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
Consistently researches technology and media options for effective adult blended learning.
Creates and maintains training material and ensures that adult learning principles are applied.
Partners with various subject matter experts to design content, where appropriate.
Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues.
Participates in design reviews, revisions, and quality assurance checks.
Maintains version control and documentation for assigned learning assets.
Creates and manages development timelines and milestones to ensure all requirements are met.
Stays informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

Bachelor's degree in Instructional Design or Education from an accredited college or equivalent work experience required.
Six (6) years training experience (including e-learning) and course design or equivalent combination of education and experience required to include advanced knowledge of instruction design-related tools.
Claims management experience preferred.
Knowledge of all aspects of Adult Learning, including analyzing performance needs, designing training materials including e-learning content, instructing/facilitating, evaluating training, and coaching the application of training.
Good knowledge of human performance technology and consulting.
Knowledge of authoring tools including Articulate 360 and Adobe Creative Cloud (InDesign, Premier Pro, and Photoshop).
Good knowledge of e-learning theories and technologies.
Excellent oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Advanced implementation skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to manage multiple, time sensitive priorities meeting internal customer needs.
Ability to work independently.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Instructional Designer – Learning & Development

Key skills