Advanced Medical Support Assistant – AMSA

Role Overview

• Provide direct nursing care and clinical support within a Primary Care clinic setting at the Dayton VA Medical Center.
• Work alongside physicians, advanced practice providers, and interdisciplinary healthcare professionals.
• Coordinate patient care, support chronic disease management initiatives, and ensure Veterans receive exceptional healthcare services.
• Perform a full range of receptionist, scheduling, and customer service duties.
• Maintain appointment schedules for clinics, providers, and healthcare teams.
• Coordinate patient appointments, referrals, consultations, and follow-up visits.
• Assist with clinic access management and contingency planning.
• Serve as a primary administrative liaison between Veterans and healthcare providers.
• Manage administrative tasks from initiation through completion, ensuring timely follow-up.
• Verify patient identity using approved VA procedures.
• Update and validate patient demographic information.
• Explain insurance collection requirements and assist with insurance documentation.
• Collect, scan, and update insurance information within applicable systems.
• Support revenue cycle activities through accurate documentation and data collection.
• Operate office equipment and utilize electronic scheduling and healthcare systems.
• Coordinate communication between VA providers, community care partners, specialists, and healthcare facilities.
• Maintain patient confidentiality and ensure compliance with privacy regulations.
• Support clinic workflow, patient access, and care coordination initiatives.
• Deliver exceptional customer service to Veterans, families, and healthcare staff.

Requirements

• Minimum of two (2) years of medical administrative experience in a healthcare office, clinic, hospital, or medical support environment
• Strong computer skills and ability to learn VA information systems
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Proficiency in Microsoft Office applications
• Ability to work effectively as part of an interdisciplinary healthcare team
• Ability to successfully complete the AMI credentialing process

Benefits

• Inclusion & Cultural Competency
• EEO Statement
• ADA & ADAAA Statement