Provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location
Provide industrial Electrical/Mechanical expertise and being a part of a team that works to maximize equipment utilization and efficiency
Assist in the development and implementation of processes to maintain proper utilization and functionality
Investigate and rectify electro-mechanical faults and provide preventative measures for proper operation of equipment based on design specifications
Provide emergency breakdown and specialist engineering expert
Establish and calibrate automation equipment, and analyze the results of precision testing
Provide engineering expertise for the installation of conveyor and precision automation equipment
Monitor systems and supplied equipment to ensure proper care and functionality, and react to observed needs of the system based on design specifications
Perform mechanical strip-down/re-assembly, wiring, machine calibration and system testing and analyzing according to the system design requirements
Overseeing updates to various types of machinery systems and providing instruction related to the proper engineering specifications
Engineer equipment modifications and designs to complete troubleshooting of PLC-based machinery and highly automated robotics equipment and control systems
Respond to emergency calls by Customer
Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
Handle set up and calibration of precision automation equipment
Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
Train customer’s maintenance team as required
Maintain quality of service by ensuring effective communication with customers
Ensure that reports are well written and legible
Execute site quality procedures, safety procedures, and any statutory procedures
Participate in regular meetings to discuss activities and progress
Provide specialist maintenance service support to the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
Ensure proper care and maintenance of the tooling and equipment are provided
Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
Requirements
Bachelors degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related field
3+ years direct experience preferred
3+ years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
3+ years experience in equipment maintenance, modifications and design preferred
Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
Talent and commitment to provide a unique interpretation or analysis of our systems to customers
Strong communication skills both written and verbal
Excellent customer service skills
Bilingual (English/Spanish) and or (English/German) preferred but not required
Strong problem-solving capabilities
Process-oriented mentality
Network equipment interfaces, a plus
Hands-on experience and a team player committed to improve processes
Tech Stack
Assembly
React
Benefits
Great benefits with better than average employer contributions, including health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting!