Senior Field Service Engineer

Role Overview

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime.
• Perform advanced troubleshooting of hardware, software, and system-level issues; independently resolve complex service challenges.
• Serve as a technical escalation point for critical customer issues and complex service situations.
• Build and maintain strong customer relationships through proactive communication and expert technical guidance.
• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
• Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
• Accurately document service activities, resolutions, and compliance-related records.
• Collaborate cross-functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success.
• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.
• Maintain required certifications and complete ongoing technical training.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• Minimum 5 years of experience as a Field Service Engineer.
• Ability to travel locally up to 95% and long-distance up to 25%.
• Valid driver’s license.
• Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology (preferred).
• Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment (preferred).
• Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation, including automation.
• Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems.
• Effective verbal and written communication skills in customer-facing technical environments.
• Demonstrated interpersonal skills supporting professional customer and cross-functional interactions.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit
• an affordable and convenient path to getting a bachelor’s degree.