Entry Service, Administration

Role Overview

• Administer all duties related to administrative tasks amongst Community Support
• Transcribing, assigning, completing SmartRent tasks
• Processing applications for new leases, roommate/guarantor add ons
• Processing move-ins, move-outs and notice to vacate forms
• Handle inbound and outbound calls and provide exceptional customer service
• Handle noise related complaints from residents via phone, email and SmartRent
• Manage shared inboxes amongst multiple properties with timely responses to residents’ needs
• Utilize Salesforce to enter all interactions with residents
• Partner with maintenance teams to process move outs and evictions
• Process and verify renters’ insurance for expired or expiring policies
• Assist with transfers, affordable housing inquiries and corporate housing inquiries
• Coordinate service requests with appropriate community staff
• Follow up with customers in all instances in a timely and professional manner
• Timely and accurate completion of assigned touring related tasks and emails
• Maintain all documentation in accordance with AvalonBay policy and procedure
• Work in a team environment with the Onsite Team

Requirements

• A high school diploma or equivalent (GED) is required
• At least one year experience in a call center, shared services center, or fast paced operations environment preferred
• At least one year experience in customer service or onsite resident service interaction
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.

Benefits

• Comprehensive benefits — health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Employee stock purchase plan
• Growth based on achievement and promotion from within
• Associate recognition programs
• 20% discount on apartment homes
• A culture built on core values