Key skills
BIPower BISAPCommunication
About this role
Role Overview
- Provides technical support to customers and/or employees via telephone, fax, email, text or other web/internet media regarding technical aspects of assigned products.
- Answers questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor.
- Strong organizational skills, with attention to detail and ability to prioritize workload.
- Capacity to think and solve problems independently within a changing environment while being customer focused and building solid relationships.
- Strong interpersonal and business communication skills, both written and verbal.
- Ability to manage time effectively, make decisions and work independently within a team atmosphere.
- Proficient in Microsoft Office Suite of products, including Outlook, OneNote, Teams, Excel, PowerPoint, and Word.
- Experience monitoring and responding to metrics, resulting in a path of continual improvement.
- Proficient with Microsoft Power BI or similar advanced reporting tools.
- Ability to follow through with tasks/projects to successful completion.
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Previous experience in SAP preferred
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to obtain LEAN certification
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance