Program Manager

Role Overview

• Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client
• Direct functions and performance within the program, including oversight and monitoring of employee activity
• Manage client commitments and expectations
• Monitor Program objectives and provide critical performance feedback to the client and leadership
• Coach and develop team members to drive performance and exceed program goals and objectives
• Develop and implement processes to measure and drive performance
• Provide analysis for ad-hoc executive management reporting
• Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time
• Manage Program Profit & Loss
• Perform regular financial and program reviews with client’s management staff and MarketSource
• Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives
• Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives
• Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting
• Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
• Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations
• Assist team with maintaining relationships, negotiating, and closing opportunities
• Train team on necessary skills, tools utilization, product information, and business intelligence

Requirements

• Bachelor’s Degree or equivalent work experience in lieu of degree
• 5+ years’ experience in management or leadership role
• Up to 75% travel; 2-3 weeks per month
• In office workdays are required; there will be day(s) assigned for working remotely based on schedule assigned
• Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful results
• High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs
• Strong business acumen
• Ability to build strong partnerships with internal employees as well as external stakeholders
• Proven ability to analyze and improve work processes for efficiency
• Demonstrated ability to be a team player/coach
• Demonstrated leadership, motivational and influencing skills
• Excellent written, oral and presentation skills
• Ability to present to senior leaders and executives, as well as small and large groups
• Ability to maintain professional demeanor; demonstrate integrity and confidentiality
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)