Senior Lead, Venture Capital Operations

Role Overview

• Build the foundational SOPs, governance frameworks, and operational systems for the Launchpad team
• Own and streamline key operational processes currently distributed across the team — including deal tagging, SDR program process management, territory management, and data workflows
• Own the tracking and reporting of team ACV attainment and target status, partnering with leadership to ensure accuracy in compensation modeling and performance metrics
• Identify inefficiencies and redesign processes to be scalable, AI-native, and agent-friendly
• Ensure that team processes connect coherently — so territory maps, forecasting dashboards, business plans, and GTM strategies reflect one consistent source of truth
• Own the design and maintenance of Launchpad dashboards, including startup portfolio performance tracking, fundraising status monitoring, AOV reporting, and pipeline health
• Build and manage a structured data architecture for our startup universe — connecting total addressable startup data to Launchpad portfolio data, cross-referenced with big bets, event relationships, and business plans
• Partner with the Sales Strategy team to align Launchpad dashboards and reporting with the broader G4G (Go for Growth) planning cycle and Salesforce territory management standards
• Use Salesforce CRM, Tableau, and related tools to produce reporting that drives real decisions — not just snapshots
• Build and maintain core team artifacts: internal strategy decks, walking packs, first call decks, and business plans
• Translate data and operational insights into compelling narratives for senior Salesforce leadership and PE/VC partners
• Act as a thought partner to the Head of Startups on how operational decisions connect to the broader team strategy
• Support the execution of the annual planning cycle in alignment with broader business cadence
• Manage and evolve existing SDR program processes — building on established foundations to drive scale
• Partner with the team on data collection, forecasting models, and territory mapping to ensure dashboards reflect ground truth
• Work with the Launchpad team to connect marketing contacts, event data, and startup relationships into a coherent view of the ecosystem
• Build strong working relationships across Sales Strategy, Finance, Marketing, and Operations to bring the best internal resources to the Launchpad team

Requirements

• 5–8 years of experience in Sales Strategy, Sales Operations, Business Operations, Strategy & Operations, or a related field — ideally within enterprise tech or a high-growth environment
• Deep familiarity with Salesforce CRM — including how territories, dashboards, reporting, and data structures connect and interact; understanding of G4G, territory management, and operational planning cycles
• Strong data skills — ability to design and build dashboards, synthesize large datasets into actionable insights, and communicate findings clearly to senior stakeholders. Advanced analytics experience — Tableau, SQL, or similar strongly preferred.
• Exceptional storytelling and communication skills — you can turn complex operational data into a crisp, executive-ready narrative
• Demonstrated experience building operational processes and SOPs from scratch, not just inheriting and maintaining existing ones
• Strong program and project management skills with the ability to manage multiple workstreams across a distributed team
• High tolerance for ambiguity; someone who can take directional strategy and translate it into concrete systems and execution plans
• A growth mindset — someone who is actively thinking about how their operational work ladder up to strategic outcomes, and who wants to grow into a strategic leadership role over time
• Self-starter with strong work ethic and leadership qualities aligned with Salesforce's core values
• AI-curious and tool-forward — you default to asking "how can we make this scalable and automated?" before building something manually.

Tech Stack

• SQL
• Tableau
• Go

Benefits

• time off programs
• medical, dental, vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program