Project Manager, Operational Excellence

LifeStance Health is a leading behavioral healthcare provider dedicated to improving mental health services. The Operational Effectiveness Project Manager will lead initiatives to streamline operations and enhance productivity while ensuring alignment with strategic goals for cost reduction and efficiency.

Responsibilities:

• Plan, manage, and execute multiple cross-functional projects focused on reducing SG&A and improving operational efficiency
• Create and maintain project plans, charters, timelines, and KPIs to track performance against objectives
• Identify risks, dependencies, and barriers; develop mitigation plans to keep initiatives on schedule and within scope
• Partner with Finance to quantify cost savings, productivity gains, and ROI from OE initiatives
• Support process standardization and automation across functions such as RCM, Intake, Credentialing, Finance, IT, HR, and Shared Services
• Collaborate with digital and data teams to integrate automation, analytics, and AI solutions into redesigned workflows
• Support OE governance routines including prioritization meetings, dashboards, and executive reporting
• Maintain visibility to leadership through clear, data-driven updates on project progress and outcomes
• Ensure stakeholder alignment and engagement through structured communication and feedback loops
• Support stakeholder readiness and training plans for new processes and technologies
• Champion OE principles, continuous improvement mindset, and accountability across teams
• Measure adoption and sustainment to ensure SG&A reduction outcomes are realized and maintained

Requirements:

• 4–7 years of experience in project management or process improvement, ideally in healthcare or high-growth service organizations
• Demonstrated success leading cross-functional projects that produced measurable cost reductions or productivity improvements
• Strong analytical and problem-solving skills; ability to interpret operational and financial data
• Skilled in project management tools (e.g., Smartsheet, Monday.com, MS Project) and familiar with process-mapping and data visualization software
• Exceptional communication, facilitation, and collaboration skills across multiple stakeholder levels
• Bachelor's degree in Business, Operations, Healthcare Administration, or related field preferred (Lean Six Sigma Green Belt or higher preferred)
• PMP, CAPM, or Lean Six Sigma certification strongly preferred