Atlassian Platform Engineer

Role Overview

• Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves.
• Design, configure, and optimize workflows, fields, screens, schemes, dashboards, reports, templates, and permission models to support mission-specific and enterprise-wide use cases.
• Manage and govern Atlassian Marketplace apps, including installation, configuration, upgrades, license management, troubleshooting, and performance validation.
• Oversee access and identity management across Atlassian platforms, including configuration of Crowd, Microsoft Entra ID (Azure AD), and SSO/SAML integrations in alignment with security and identity policies.
• Own day-to-day platform operations, including upgrades, patches, configuration changes, deployments, backups, log management, and monitoring.
• Implement and tune monitoring, alerting, and logging to proactively identify and resolve performance, stability, and capacity issues.
• Partner with infrastructure and security teams to validate high availability, disaster recovery, and backup/restore strategies for Atlassian environments.
• Triage and resolve support tickets, ranging from standard access requests to complex configuration and workflow changes.
• Provide tier 2/3 support for Jira, Confluence, JSM, and Crowd-related incidents and service requests.
• Develop and maintain knowledge articles, how-to guides, and training materials that enable self-service and reduce ticket volume.
• Engage directly with mission teams to understand requirements and translate them into scalable, supportable tool configurations.
• Support federal compliance needs, including FISMA/ATO-related documentation, audit support, and configuration baselines in accordance with security and governance requirements.
• Ensure Atlassian configurations, integrations, and plugins adhere to security controls, least privilege, data protection, and logging requirements.
• Contribute to and enforce standards, patterns, guardrails, and best practices for Atlassian usage across the enterprise.
• Collaborate with Agile, DevSecOps, and mission delivery teams to configure Atlassian tools that align with Agile/SAFe frameworks, ceremonies, and reporting structures.
• Identify opportunities to enhance automation, workflow efficiency, and user experience across Jira, Confluence, and JSM.
• Participate in roadmap planning for Atlassian platforms, including feature evaluation, capacity planning, and migration or modernization initiatives.

Requirements

• Minimum 5 years of experience supporting enterprise IT platforms or collaboration ecosystems
• Hands-on experience administering enterprise Jira, Confluence, and Crowd, with strong emphasis on:
• Workflow and scheme design
• Automation rules and configuration
• Plugin/app installation, configuration, and lifecycle management
• Familiarity with:
• Linux administration (e.g., RHEL, CentOS, or equivalent)
• Relational databases such as PostgreSQL and MySQL
• FISMA / ATO compliance processes and associated documentation
• Strong written and verbal communication skills, with demonstrated ability to engage stakeholders and collaborate across technical, mission, and leadership teams.
• Proven ability to operate in fast-paced, dynamic environments, manage multiple priorities, and deliver under evolving mission needs.
• Familiarity with Agile and/or SAFe delivery methodologies, including the ability to configure Jira and related tools to support backlogs, sprints, PI planning, and standard ceremonies.
• Education/Experience: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
• 5+ years of relevant professional experience
• Active Top Secret Security Clearance is required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Tech Stack

• Azure
• Linux
• MySQL
• Postgres

Benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off