Customer Advocate

Role Overview

• Collaborate in the opening of the customer account: credit evaluation, etc.
• Create the customer and items in Globetek
• Enter orders into the system using the parameters defined by the procedures in place (e.g., instructions)
• Completing transactions in Globetek including, but not limited to: Quotes requests; Transcription of proposals; Graphic requests; Managing the different versions; Managing inventory/release, inventory reporting or other customer-related reports; Billing inventories ("bill and hold"); Completing SharePoint (i.e. NBO) and orders management tools to meet customer needs
• Communicate with customers, sales, and production to ensure quick follow-up of order status, etc.
• Be the interface, the coordinator, with internal collaborators such as production, other factories or other departments to ensure that the requirements required to process the order are met and any other necessary follow-up including: Validation of exact pricing of orders and shipments; Internal follow-up if quality issues and lack of inventory or merchandise returns, etc.
• Act as a backup for another customer service member and sales team on vacation
• Provide inventory reports to customers on order status and inventory
• Manage the project for our clients (develops new business with existing or new clients)
• Shares an obligation to protect and enhance Graphic Packaging International's good reputation in its dealings with customers, employees, suppliers, competitors, investors and government agencies, and to act in accordance with our core values: integrity, respect, accountability, relationships and teamwork
• Acting in accordance with our core values: integrity, respect, accountability, relationships and teamwork
• Any other related tasks

Requirements

• College diploma in administration or any other training or experience deemed equivalent
• At least 2-3 years of relevant experience in a similar position
• Excellent knowledge of Suite Microsoft Office
• Fluency in spoken and written French (5/5)
• Fluency in spoken and written English (4/5)
• Effective communication
• Professionalism and customer oriented
• Emotional intelligence and good stress management
• Sense of organization, priorities and detail
• Action and solution-oriented
• Team-oriented
• Great autonomy and intellectual agility

Benefits

• Group insurance
• Group RRSP
• Referral bonus
• Employee Assistance Program