Role Overview

Proactively identifies and develops future-focused engineering team capabilities, aligning with long-term strategic goals.
Mentors team members on long-term career paths, creating new opportunities and roles within the organization to support their growth.
Addresses and helps resolve complex, systemic roadblocks that impact multiple development teams, and coaches other managers on effective performance management.
Oversees the technical and soft skill development, ensuring a balanced and high-performing talent portfolio.
Establishes and monitors metrics for team health and sustainability across several development teams, implementing strategies to ensure long-term balance.
Designs and implements initiatives to improve collaboration and psychological safety across multiple related development teams or a whole product area.
Proactively identifies and resolves systemic impediments that affect multiple development teams, improving the overall work environment.
Manages the talent composition for own and related teams, planning for future needs and ensuring a healthy pipeline of skills.
Responsible for co-creating the long-term technical vision and strategy for a product portfolio, partnering with Product Managers and Leaders who are overall responsible for the roadmaps.
Accountable for the overall delivery performance and successful shipment of features across a product, holding teams accountable for their results.
Manages technical and delivery priorities and dependencies across a portfolio of products or services, ensuring alignment with broader business objectives.
Resolves complex, cross-functional impediments that block progress for multiple development teams or entire groups of development teams (e.g. agile release trains or program teams).
Manages relationships with senior-level stakeholders across multiple product areas, negotiating technical and delivery priorities.
Drives initiatives to improve engineering processes and collaboration models across a whole product group or department.
Defines and analyzes success metrics, identifying cross-team technical and delivery optimization opportunities and trends.
Presents technical and delivery insights and optimization strategies to senior leadership, influencing decision-making and investment for a product portfolio.
Leads significant process re-engineering efforts that span multiple development teams or multiple groups of development teams to create step-change improvements in performance.
Supports the development of business cases for large initiatives or new product lines, working with product and finance partners to justify investment.
Manages resource allocation across multiple projects, making trade-offs to optimize for portfolio-level goals and strategic priorities.
Manages the team's budget, including headcount, operational costs, and vendor contracts, ensuring financial responsibility.

Requirements

10+ years of experience in people leadership, product/service management, program management, or a similar role
5+ years of experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry
Bachelor or advanced degree in Business or IT specification
Understanding of software development and/or service delivery methodologies
Understanding of solution, information and process architecture
Ability to create clarity about outcomes generated by teams
Exhibits a lean & agile mindset
Leadership skills (where applicable)
Exhibits servant and creative leadership (VACC) behavior
Demonstrated experience building high performing teams
Have a keen IT market focus: you are passionate about major trends for the specific discipline
Demonstrates an executive presence, strong business acumen, ability to navigate ambiguity, and manage complexity
Manages risks progressively and in a way that leads to opportunity
Enterprise mindset that can break down silos.
Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
Ability to empower teams and individuals to act autonomously and hold them accountable.
Exhibits intellectual curiosity and integrity and has a strong passion for innovation
Extensive experience in Veeva CRM and the broader Veeva Vault ecosystem, with a deep understanding of how these tools are configured to meet pharmaceutical-specific business needs.
Proven track record in end-to-end CRM product management, from initial discovery and roadmap strategy through to global deployment and post-launch optimization.
Deep healthcare or life sciences industry experience, specifically navigating the complexities of HCP engagement, patient journeys, and medical-legal-regulatory (MLR) requirements.
Strong proficiency in data-driven decision-making, including experience with CRM analytics, closed-loop measurement, and translating raw data into actionable 'Voice of the Customer' insights.
Solid understanding of global privacy and compliance standards, ensuring all CRM activities and data collection methods adhere to international regulations and transparency laws.

Tech Stack

Vault

Benefits

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

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