Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients.
Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to provide the following service-related functions: Problem troubleshooting, support, and resolution as part of a “Follow-the-Sun” support model.
Configuring and customizing FIX connections.
Testing and certification of FIX compatibility with brokers.
On-going changes and enhancements.
Follow departmental procedures to ensure timely, high-quality delivery of service to Charles River Network Clients.
Ensure all Network Services database information and documentation is accurate and current.
Escalate complex issues to senior staff.

A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
1 year experience with FIX administration and support and/or Buy Side Order Management Software (Charles River IMS preferred) or background in portfolio management and trading system applications.
5 years’ experience in the securities trading industry preferred.
Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.
Aptitude for technical troubleshooting.
Database software experience.

FIX Analyst, AVP

Key skills