GM Fleet Sales Operations Manager

Role Overview

• Lead commercial sales operations & incentive strategy nationally for GM Fleet.
• Mentor, train, coach, and develop field and operations partners through clear communications, training forums, operating reviews, and best-practice sharing that improve execution across the commercial business.
• Develop tools and resources that aide our Account Executives and Business Elite dealers in their sales efforts.
• Oversee field communication processes with Central Office and the field on a monthly basis providing the field with the information necessary to run their business.
• Identify market opportunities and develop strategies and plans that grow the business, including incentive recommendations, go-to-market tactics, launch support, and actions to improve inventory movement and dealer engagement.
• Perform competitive incentive, sales, inventory, and financial analysis to support monthly business reviews, annual planning, executive decision-making, and profitable fleet strategy development.
• Work with finance and internal teams to coordinate execution of incentive tactics and strategies, including system authoring, communication, and support for monthly and ad hoc go-to-market actions.
• Develop and distribute executive reporting summaries, field communications, and business intelligence tools that help leadership and field teams monitor performance and act quickly on opportunities.
• Manage the GM Fleet Policy & Procedure manual working closely with internal teams to ensure consistency and implementation of GM policies.
• Serve as the Export Compliance officer for VSSM within GM – frequently advising field and internal teams on export compliance questions.
• Oversee International Fleet Sales (IFS) contract and Export process to ensure vehicles are exported according to GM approved policies.
• Serve as the subject matter expert to retail teams on the commercial business and work with regional zone teams to grow small fleet sales across GM stores.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 7 years of progressive experience across sales operations, incentive planning, field sales, marketing, dealer operations, or related commercial functions.
• Demonstrated management and/or leadership experience, including leading cross-functional initiatives and driving business performance through strategy, analytics, and execution.
• Strong understanding of the incentive process and how retail and fleet systems work.
• Demonstrated ability to work directly with senior leadership and rapidly develop business plans from data pulled and analyzed to support decision-making.

Benefits

• Health insurance
• Paid time off
• Flexible working hours
• Professional development opportunities
• 401(k) retirement plan