Brand Quality Manager – Engines

Role Overview

• Join the Brand Quality Propulsion team in an exciting opportunity as a Brand Quality Manager – Engines.
• This role plays a key part in delivering exceptional product quality, reliability, and durability, while leading issue identification and resolution for engine systems.
• Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles.
• Utilize tools such as Warranty Parts Center reviews, product reports, warranty data, and field feedback to detect and analyze emerging quality issues.
• Lead initiatives to reduce warranty waste through identification, analysis, implementation, and continuous improvement.
• Develop and distribute Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles to ensure accurate and timely communication to field personnel.
• Review launch plans and ensure timely completion of post-launch deliverables.
• Collaborate with Program Engineering Managers, Program Quality Managers, DREs, QRD teams, SQEs, Supply Chain, Purchasing, and leadership to drive timely issue resolution.
• Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations.
• Provide technical assistance to GM field teams, call centers, dealers, and service personnel.
• Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions.
• Maintain current issue tracking in PRTS and ensure all relevant stakeholders are informed of status and developments.
• Participate in CPIT, PDT, and XPIT meetings to contribute to process improvements and technical excellence.
• Attend warranty and teardown review meetings, offering insights and updates on issue resolution progress.

Requirements

• 5+ years of experience in automotive service and parts, with direct exposure to dealer and field service operations.
• Bachelor’s degree in Engineering, Automotive Technology, or a related field—or equivalent experience.
• Demonstrated background/experience with internal combustion engine systems
• Experience in program management and technical customer service.
• Deep knowledge of diagnostics and failure analysis.
• Demonstrates advanced data analytics capabilities, translating complex data into meaningful insights that drive business decisions and performance improvements.
• Exceptional analytical, written, and verbal communication skills.
• Strong decision-making and adaptability in ambiguous environments.
• Expertise in managing multiple assignments with high-quality execution.
• In-depth understanding of product development, warranty processes, and service operations.
• Proven ability to collaborate across functions and influence change.
• Strong analytical, communication, and interpersonal skills at all levels, both internal and external.
• Experience working cross-functionally and cross-culturally.
• Ability to manage multiple priorities independently with minimal supervision.
• Preferred Systems Knowledge/Proficiency
• ARC – Aftersales Release and Cataloging
• Microsoft Office Suite
• One CRM
• PowerBI
• Global Connect
• Global Warranty Management Tracker
• GART DB
• Jira
• Electronic Parts Catalog
• Engineering Release System

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.