Program Manager – Process Improvement

Role Overview

• Responsible for analyzing, redesigning, and optimizing business processes to enhance efficiency, safety, and quality across operations.
• This role focuses on driving continuous improvement initiatives, standardizing workflows, and embedding a culture of operational excellence.
• Evaluate current workflows, identify inefficiencies, and propose redesigns to improve productivity, cost, safety, and quality.
• Develop and implement standardized procedures across operations, ensuring compliance with industry regulations and safety standards.
• Lead Lean Six Sigma projects, define KPIs, and establish governance models for ongoing process improvement.
• Drive cultural change, manage stakeholder engagement, and deliver training programs to ensure adoption of new processes.
• Identify opportunities for automation and digitalization, execute POCs/MVPs, and validate solutions before scaling.
• Conduct risk assessments and ensure all processes meet regulatory and safety requirements.
• Implement quality assurance systems and monitor ROI for process improvement initiatives.

Requirements

• Bachelor’s degree in industrial, Systems, or Electrical Engineering, Operations Management, or a related technical field, or an associate degree with 8 years of relevant experience required.
• A minimum of 2 year of program/project/process management experience.
• Proficiency in Microsoft Office tools (Word, Excel, Power Point).
• General knowledge and experience of Product Management/Process & Systems.
• Relevant Experience 3+ years leading process improvement , operational excellence , or digital transformation initiatives in energy, utilities, or industrial sectors.
• Proven expertise in workflow analysis and redesign using Lean , Six Sigma , or DMAIC methodologies.
• Experience conducting user experience (interviews, usability testing, journey mapping) to ensure process changes improve user experience.
• Ability to identify and prioritize opportunities for efficiency, automation, and UX enhancement aligned with business objectives.
• Strong capability in executing POCs/MVPs and validating new process designs before large-scale rollout.
• Demonstrated ability to collaborate with cross-functional teams (Operations, Product, IT, UX, and Field teams) to implement sustainable process changes.
• Familiarity with process mapping tools , KPI definition , and continuous improvement governance models .
• Solid understanding of energy operations (generation, distribution, maintenance) and enterprise systems (e.g., SAP , GIS ).
• Excellent problem-solving , analytical , and communication skills , with a strong focus on user-centered design .
• Familiarity with Agile methodologies (e.g., Scrum, SAFe) to support iterative process improvement, cross-functional collaboration, and adaptive planning.