About this role

Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks
Develop metrics to measure success including content acquisition, coverage, and data quality
Build and maintain territory and opportunity maps aligned to market potential
Manage data hygiene across CRM and reporting systems for consistency
Prepare quarterly and annual performance reports for senior leadership
Collaborate with Program Director and Finance on compensation plan design and administration
Track performance data and manage payout workflows with transparency
Partner with cross-functional teams to support global program execution

Experience in sales operations, business operations, or program management in a data-driven environment
Ability to design and maintain CRM systems and operational dashboards
Strong analytical and financial modeling skills, including managing incentive plans
Effective project management and stakeholder coordination across global teams
Strong communication skills with attention to clarity and data accuracy
Comfort working in a fast-paced, evolving environment with minimal supervision
Experience with public-sector or legal data programs is beneficial
Knowledge of tools such as Salesforce is preferred

Content Collections Operational Specialist

Key skills